Privacy Policy

Koi Garden is published by TWOPOINT, a company registered in France, with its registered office at 47 rue Vivienne, 75002 Paris, France (twopoint.fr). In this Privacy Policy, "we", "us" and "our" refer to TWOPOINT acting as the data controller for Koi Garden.

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you play Koi Garden or visit our website. By using our services, you agree to the practices described in this policy.

Our goal is to offer a calm and gentle gaming experience while handling your data responsibly. This policy applies to all players, whether you tend to your koi pond on a phone, a tablet or in your web browser. We update this policy from time to time, so please review it periodically.

Data We Collect

Information You Provide

We may collect information you voluntarily provide, such as when you contact our support team or share feedback. This may include:

• The email address you use to write to us.
• Messages you send to our support team.
• Preferences and settings you choose within the game.

Automatically Collected Data

When you play Koi Garden, we collect certain data automatically to maintain game functionality and improve your experience:

• Game progress, such as your pond, koi varieties, upgrades and seasonal milestones.
• Device information, including device type, operating system version and language settings.
• Anonymous usage data, such as time spent playing and features used.
• Crash logs and diagnostics, used to identify and fix bugs.

Data from Third Parties

We may receive data from third-party platforms, such as the Apple App Store or Google Play, when you install Koi Garden or make in-app purchases. This is typically limited to anonymous transaction confirmations and basic device identifiers required by the platforms.

How We Use Your Data

We use your data to enhance your Koi Garden experience and ensure the game runs smoothly. Specifically, we use it to:

• Save your koi pond progress and synchronize it across your devices.
• Improve game features, fix bugs and develop new content based on player behavior.
• Process optional in-app purchases and deliver the corresponding rewards.
• Provide customer support when you reach out with questions or issues.
• Analyze anonymous usage trends to optimize game performance.

We do not sell your personal data to third parties. Your information is used solely to operate and improve Koi Garden.

Data Protection

We take your privacy seriously and use industry-standard measures to protect your data. These include:

• Encryption of sensitive information during transmission (HTTPS / TLS).
• Limited access controls so that only authorized personnel can handle your data.
• Regular reviews of our security practices.

While we strive to protect your information, no system is completely secure. If you suspect unauthorized access or a security issue, please contact us immediately at contact@koi-garden.net.

Your Choices

You can control certain aspects of your data:

• Opt out of analytics by adjusting your device or in-game settings.
• Limit data sharing by not linking the game to third-party platforms.
• Request access, correction or deletion of your data by writing to us.

Third-Party Services

Koi Garden may rely on a small set of third-party services to support gameplay, such as crash reporting, anonymous analytics and the payment processors used by Apple and Google for in-app purchases. These partners may collect data in order to:

• Process transactions for in-app purchases.
• Diagnose and report application crashes.
• Provide aggregated, anonymous usage statistics.

These third parties have their own privacy policies, and we encourage you to review them. We only work with providers whose practices align with our commitment to data protection.

Children's Privacy

Koi Garden is suitable for players of all ages, but we do not knowingly collect personal data from children under 13 without verifiable parental consent. If you believe a child has provided us with personal information, please contact us so we can remove it.

International Data Transfers

Your data may be processed on servers located outside your country of residence, including within the European Union. When data is transferred internationally, we take steps to ensure that it remains protected in accordance with applicable data protection laws.

Website Cookies and Analytics

This section applies specifically to our website koi-garden.net. The website is independent from the game and does not share any data with it.

Local Preferences

The website stores two technical items in your browser's localStorage in order to function properly:

• Your preferred language (kg_lang).
• Your cookie consent choice (kg_consent).

These items are not cookies and are never transmitted to a server. They remain on your device until you clear your browser data.

Google Analytics 4

With your explicit consent, we use Google Analytics 4 (provided by Google Ireland Limited) to measure aggregated and anonymous traffic on the website. Analytics is loaded only after you click "Accept" on our cookie banner. If you decline, no analytics script is loaded and no analytics cookie is set.

To minimize privacy impact, we have configured Google Analytics as follows:

• IP anonymization is enabled (anonymize_ip: true) so your full IP address is never stored.
• Google Signals and advertising features are disabled — no cross-device tracking, no remarketing, no advertising profiles.
• Data retention is set to 14 months, after which event-level data is automatically deleted.
• Analytics data is strictly separate from the game's analytics property and is never shared with it.

Google Analytics may transfer data to servers located in the United States. Such transfers are covered by Google's Standard Contractual Clauses and the EU–US Data Privacy Framework.

Withdrawing Your Consent

You can withdraw your consent at any time by clearing your browser's site data for koi-garden.net. The cookie banner will then reappear on your next visit, and you can choose to decline. You can also use browser-level tracking protection or install the official Google Analytics opt-out browser add-on.

In-Game Analytics Consent

Inside the Koi Garden game, we display a consent banner the first time you launch the app if you are located in the European Economic Area, the United Kingdom, Switzerland, Brazil or Québec (Canada). The banner asks for your explicit permission before we collect any analytics events about your gameplay (sessions, features used, anonymous diagnostics).

If you decline, the game uses Google's Consent Mode v2 in cookieless mode: only aggregated, non-identifiable signals are sent to Firebase Analytics. No device_id, no user_id, no profile is created.

If you accept, we collect the analytics events described in the "Automatically Collected Data" section above. You can revoke your consent at any time from the in-game Privacy settings, which immediately stops all analytics events.

If you are located in California, no banner is displayed; instead, the in-game Privacy settings let you exercise your "Do Not Sell or Share My Personal Information" right under the CCPA/CPRA. Note that we do not sell or share personal data, but the option remains available to you.

If you are located outside the regions listed above, analytics are enabled by default; you can still opt out at any time from the in-game Privacy settings.

International Privacy Rights

If you reside in the European Economic Area, the United Kingdom, Switzerland, Brazil, Québec (Canada) or California, you have specific rights regarding your personal data:

• EEA / UK / Switzerland (GDPR, UK GDPR, FADP): right to access, rectification, erasure, restriction, portability, objection, and to withdraw consent at any time.
• Brazil (LGPD): right to confirmation, access, correction, anonymization, portability, deletion, and to revoke consent.
• Québec, Canada (Loi 25): right to access, rectification, withdrawal of consent, and to be informed about automated decisions.
• California (CCPA / CPRA): right to know, delete, correct, and to opt out of the sale or sharing of personal information.

To exercise any of these rights, please contact us at contact@koi-garden.net. We will respond within the timeframes required by applicable law (typically 30 days).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. Significant changes will be communicated through the game or our website.

Contact Us

If you have questions or concerns about this Privacy Policy, or about how we handle your data, please reach out at contact@koi-garden.net.

Postal address: TWOPOINT, 47 rue Vivienne, 75002 Paris, France.